Lifetime Warranty

What’s Covered

• Manufacturing defects in materials or workmanship (e.g., defects in the metal, faulty soldering).
• Setting integrity issues caused by a manufacturing defect (e.g., prongs not set to spec at time of manufacture).
• Accent stone security if loss or looseness is directly attributable to a manufacturing defect in the setting.

Coverage applies to jewelry purchased from Brilliant Diamonds and used under normal conditions.

What’s Not Covered

• Wear & tear from normal use (micro-scratches, rhodium fade, minor dings).
• Accidental damage or abuse (bent prongs from impact, crushed shanks, chipped or lost stones due to external force).
• Loss or theft of the jewelry or stones.
• Third-party alterations (repairs, resizing, soldering, setting/stone work) performed by anyone other than Brilliant Diamonds.
• Improper care (exposure to harsh chemicals, ultrasonic misuse, etc.).
• Missing documentation (e.g., lost grading report/certificate) — replacement fees may apply per the issuer.

Included Services & Care

• Inspection & evaluation for suspected defects (required to determine warranty eligibility).
• Manufacturer-defect repairs at no charge when covered under this warranty.
• Polish, clean & tighten available on request during service; non-defect cosmetic work may be billable and quoted before proceeding.

We recommend periodic inspections to help maintain prong tension and stone security. If you notice movement or hear a rattle, stop wearing the piece and contact us.

How to Request Warranty Service

1. Start a request: Go to Contact Us and tell us the order number, item, and what you’re experiencing. Photos/video help.
2. We reply with instructions: You’ll receive packing guidance and a secure shipping method. In many cases we’ll provide a prepaid label.
3. Evaluation: Our jewelers inspect the piece on arrival. If it’s a manufacturer defect, we proceed under warranty. If not, we’ll provide a no-obligation repair quote.
4. Return shipment: Once complete, we ship back via insured, trackable service.

Shipping Your Jewelry to Us

• Use the provided label and follow the packaging instructions we send.
• Include all components relevant to the issue (ring and halo/guard, etc.).
• Place the item in a jewelry box, then inside a plain, unbranded outer box with padding.
• Do not write “jewelry,” “diamonds,” or brand names on the outer box.

For general delivery information, see Shipping & Packaging.

Eligibility & Documentation

• Proof of purchase from Brilliant Diamonds may be required.
• Original condition aside from the reported issue; third-party modifications may void coverage.
• Certificates/report included with the item should accompany service when requested.

Have questions about eligibility? Contact our team and we’ll walk you through it.

Related Policies

• 30-Day Return Policy
• Risk-Free Shopping
• Diamond Education
• Custom Engagement Ring Designs