Help Center
Frequently Asked Questions
Quick answers to the most common questions about our diamonds, orders, shipping, returns, and warranty.
Still need help? Contact our team — we’re happy to assist.
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Orders & Shipping
Orders & Shipping
How long does shipping take?
Most in-stock items ship promptly; custom pieces ship after design approval and quality checks.
All shipments are insured and trackable. Learn more: Shipping & Packaging.
Do you require a signature on delivery?
Some orders may require an adult signature for security. See delivery details here:
Shipping & Packaging.
Is the packaging discreet?
Yes. We ship in unbranded outer boxes for privacy, with gift-ready inner packaging. Details:
Shipping & Packaging.
Can I change or cancel my order?
If your order hasn’t shipped or entered production, we’ll do our best to accommodate changes.
Reach out ASAP via Contact Us.
Returns & Exchanges
Returns & Exchanges
What is your return policy?
Enjoy 30-day returns on eligible items. Items must be in original condition and unworn,
with all packaging and any certificates/diamond grading reports included.
Full details: Return Policy and
overview: Risk-Free Shopping.
How do I start a return?
Request a return within 30 days via Contact Us.
We’ll send instructions and a secure label (when applicable).
When will I receive my refund?
After your item arrives and passes inspection, refunds are issued to the original form of payment.
Bank posting times may vary. See Return Policy.
Lifetime Warranty & Care
Lifetime Warranty & Care
What does the Lifetime Warranty cover?
We cover manufacturing defects in materials and workmanship for the life of your piece.
Read the full coverage here: Lifetime Warranty.
What isn’t covered by the warranty?
Normal wear & tear, accidental damage, loss/theft, and third-party alterations are not covered.
Details: Lifetime Warranty.
How do I request warranty service?
Start a request via Contact Us.
We’ll provide packing instructions and a secure shipping method. More info:
Lifetime Warranty.
Do you offer cleaning or prong checks?
During service, we can clean and inspect your piece and advise on prong integrity.
If you notice movement in a stone, stop wearing the piece and contact us.
Diamonds & Certification
Diamonds & Certification
Are lab-grown diamonds real diamonds?
Yes—lab-grown diamonds have the same chemical, physical, and optical properties as mined diamonds.
Learn more in Diamond Education.
Do your diamonds come with certification?
Many stones include independent grading options (e.g., IGI/GIA/GAL). Ask our team what’s available for your selection.
See Diamond Education.
How do the 4Cs affect price and appearance?
Cut drives sparkle; color and clarity affect appearance; carat influences size/price.
Deep dive: 4Cs Guide.
Sizing & Custom Designs
Sizing & Custom Designs
Can you resize my ring?
Yes—most rings can be resized. Reach out with your order number and the needed size:
Contact Us.
How does the custom design process work?
It’s three steps: consult, design (CAD & revisions), and create. Start here:
Custom Engagement Ring Designs.
Can I pick my own center stone and setting?
Absolutely. Browse Engagement Rings or begin a
Custom Design.
Other Questions
Other Questions
Do you ship internationally?
Please reach out for current availability and rates:
Contact Us.