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100% Money-Back Guarantee

Refund & Returns Policy

Shop with confidence. If you’re not delighted, return or exchange within 30 days — truly risk-free.

Start a Return Gift Card Terms
30 DaysReturn & Exchange Window
FreePrepaid FedEx Return Label
3–5 Biz DaysTypical Refund Timing

100% Money-Back Guarantee — 30 Days

We want you to shop with confidence when you choose Brilliant Diamonds. Although our jewelry is produced to the highest standards of quality and craftsmanship, we realize that sometimes you may need to return your purchase.

  • Returns and exchanges accepted within 30 days from the date of purchase.
  • Items must be new and unworn, free of damage, with all protection tags and stickers attached, in the original Brilliant Diamonds box, including all certificates and documentation unaltered and not defaced.
  • Request all returns/cancellations in writing to [email protected] (allow up to 48 hours to process).
Hassle-Free, Risk-Free: We provide a free prepaid FedEx return label. No insurance or signature purchase required — we cover it. Simply drop off at FedEx and keep your scanned receipt for your records.

Once your package is received in our sorting department, it is typically logged within 48 hours. Refunds are usually issued within 3–5 business days after inspection by our accounting team.

Important Notes

  • Any jewelry serviced, resized, soldered, altered, or modified at the customer’s request is non-refundable.
  • If a piece is altered or modified by anyone other than Brilliant Diamonds, warranties and return privileges are void.
  • If you purchased a loose stone and it was mounted by a jeweler outside of Brilliant Diamonds, the loose stone is non-returnable/non-refundable.
  • Packages marked “Refused” or “Returned to Sender” are refunded only after safely delivered back to Brilliant Diamonds. If the carrier loses the package due to refusal/RTS, Brilliant Diamonds is not liable and no refund will be due.

How to Start a Return

  1. Email [email protected] to request your Return Authorization Number.
  2. Receive your free prepaid FedEx label via email.
  3. Pack securely with all original materials; drop at FedEx and keep your scanned receipt.
No insurance or signature required — we’ve got it covered.

Special Orders & Custom Designs

Any Special Order, Custom Design, or Custom Order made at the customer’s request — including a different center-stone shape or size — is final sale and not eligible for refund or exchange.

International Orders (Outside the USA)

Customers are responsible for the cost of returning international orders. Brilliant Diamonds is not liable for taxes or duties levied by other countries.

Lab-Grown & Natural Diamonds — 30-Day Returns

Both Natural and Lab-Grown Diamonds can be returned for a refund or exchange within 30 days.

  • You must contact Brilliant Diamonds within 30 days to receive a Return Authorization Number.
  • Loose diamonds must remain in their sealed diamond casing and include the original certification to be eligible.
  • All diamonds are tested upon return to validate authenticity before a refund is issued.

Promotional Items

Promotional items are not covered under our Free Maintenance or Lifetime Warranty Program, are not serviceable, and cannot be exchanged. Promotions are available while supplies last; Brilliant Diamonds has no obligation to fulfill expired offers.

About Security Tags

If the Brilliant Diamonds security tags have been removed, no refund will be issued. To safeguard your purchase and our brand, all items include small security tags. Please wait to remove these until you’re sure you’re keeping your piece; items returned without them will not qualify for a refund.

Brilliant Diamonds LLC — Digital Gift Card Terms & Conditions

By purchasing, accepting, or using a Digital Gift Card ("Gift Card") issued by Brilliant Diamonds LLC ("Brilliant Diamonds," "we," "our," or "us"), you agree to these Terms.

1. Redemption & Use

  • Gift Cards are redeemable only for merchandise sold online at www.brilliantdiamonds.com.
  • Gift Cards cannot be redeemed for cash or credit except where required by law and are non-refundable.

2. Expiration & Fees

  • Gift Cards do not expire and no inactivity or service fees will be assessed.

3. Limitations

  • Gift Cards cannot be reloaded, resold, transferred for value, or exchanged for cash.
  • Treat Gift Cards like cash. Brilliant Diamonds is not responsible for lost, stolen, or unauthorized use.

4. Fraud Prevention

  • We reserve the right to delay, cancel, or refuse any order paid with a Gift Card if we believe the card was obtained fraudulently or used improperly.

5. Returns & Refunds

  • Items purchased with a Gift Card are subject to our standard return and exchange policies.
  • Refunds for eligible returns will be issued as a new digital Gift Card or restored to the original card.

6. Limitation of Liability

  • Brilliant Diamonds makes no express or implied warranties with respect to Gift Cards.

7. Changes to Terms

We may update these Terms at any time without prior notice.

8. Governing Law

These Terms are governed by the laws of the State of Florida.

9. Customer Service