Policy
Return Policy & 30-Day Money-Back Guarantee
If you’re not completely satisfied, return your eligible purchase within 30 days for a full refund.
For a quick overview, see Risk-Free Shopping.
Eligibility Requirements
- Condition: Original condition, unworn, and undamaged.
- Packaging & contents: Include all original packaging, accessories, security tags, and any certificates/diamond grading reports.
- Alterations: Jewelry must not be altered, resized, or engraved after delivery (unless performed by us under a service program).
Missing certificates may delay refunds or incur replacement fees per the issuer.
How to Start a Return
- Request your return within 30 days via Contact Us.
- We’ll provide instructions and a prepaid label (if applicable).
- Repack securely with all original contents and drop with the specified carrier.
Refunds
- Method: Issued to the original form of payment.
- Timing: After inspection; bank posting times may vary.